You can place an order directly through our website by selecting your preferred products, adding them to cart, and completing the checkout process.

No, you may place an order as a guest. However, creating an account helps you track orders and manage your purchase history easily.

We accept multiple secure payment methods including:

• UPI
• Debit Cards
• Credit Cards
• Net Banking
• Wallets
• Cash on Delivery (COD) (if available for your pin code)

Yes, COD may be available for selected pin codes and eligible orders.

We reserve the right to disable COD for certain locations or suspicious orders.

Estimated delivery timelines:

• Metro Cities: 2–5 business days
• Other Locations: 3–10 business days
• Remote Areas: 5–10 business days

Delivery timelines may vary due to courier or operational delays.

Once your order is shipped, tracking details will be shared through email, SMS, or WhatsApp (if applicable).

Please contact our support team within 3 days of delivery.

You must share:

●     Order details

●     Product photos

●     Mandatory unboxing video

Claims without an unboxing video may not be accepted.

Yes. An unboxing video is mandatory for claims related to:

●     Damaged items

●     Missing products

●     Wrong product received

●     Empty package

The video must clearly show the sealed package and complete opening process in one continuous recording.

We accept eligible return or exchange requests within 3 days of delivery.

Products must be:

●     Unused

●     In original packaging

●     With tags and invoice intact

Please review our Return & Refund Policy for complete details.

Refunds are processed only for eligible approved cases after product inspection.

Shipping charges, COD charges, or convenience fees may be non-refundable.

Refund timelines depend on payment providers and banks.

Orders can only be cancelled before dispatch.

Once shipped, cancellation requests may not be accepted.

Yes, we deliver across most serviceable pin codes in India.

Delivery availability depends on courier service coverage.

International shipping availability may vary based on operational support and delivery location.

Additional customs duties or import charges, if applicable, must be borne by the customer.

We use professional photography to represent products accurately. However, slight color variations may occur due to:

●     Mobile/computer screen settings

●     Lighting conditions

●     Display calibration differences

If the package appears tampered, damaged, or opened at the time of delivery, please refuse acceptance and contact our support team immediately.

Yes, eligible products may be exchanged subject to stock availability and policy conditions.

If delivery fails due to incorrect address, unreachable customer, or refusal of delivery, the order may be returned to us.

Additional shipping charges may apply for re-shipping.

For any queries or support, please contact us:

Website: https://www.prifine.com/

Email: supportprifine@gmail.com

WhatsApp: +91 9913368481

Yes. All payments are processed securely using trusted payment gateway providers. We do not store your complete payment card details on our servers.

Any disputes, claims, or legal proceedings related to purchases, website usage, or policies shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat, India.