Effective Date: May 17, 2026

At Prifine, we strive to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our Return, Refund & Exchange Policy below.

By placing an order on our website, you agree to the terms mentioned in this policy.

1. Return & Exchange Eligibility

We offer return or exchange requests within 3 days of delivery under eligible conditions.

To qualify for a return or exchange:

●     Product must be unused and in original condition

●     Original tags, packaging, invoice, and accessories must be available

●     Product should not be damaged, washed, altered, or used after delivery

●     Request must be raised within 3 days from the date of delivery

We reserve the right to reject returns that do not meet these conditions.

2. Mandatory Unboxing Video

For claims related to:

●     Damaged product

●     Wrong product received

●     Missing items

●     Empty package

A clear unboxing video is mandatory.

The video must:

●     Start before opening the package

●     Clearly show the sealed package and shipping label

●     Show the issue in a single continuous recording

Claims without proper unboxing proof may not be accepted.

3. Non-Returnable Items

The following products/items are not eligible for return or refund:

●     Used or worn products

●     Washed or damaged products after delivery

●     Customized or personalized products

●     Products purchased during clearance or final sale

●     Gift cards or promotional items

●     Products without original packaging/tags

4. Return / Exchange Process

To initiate a return or exchange request:

1. Contact our support team at supportprifine@gmail.com
2. Share:

○     Order Number

○     Registered Email or Mobile Number

○     Reason for return/exchange

○     Product images/videos

○     Unboxing video (if applicable)

Our team will review the request within reasonable business timelines.

If approved, return instructions will be shared.

5. Reverse Pickup & Shipping

●     Reverse pickup service may be available depending on your location

●     If reverse pickup is unavailable, customers may need to self-ship the product

●     Customers should retain shipment proof until completion

6. Refund Policy

Once the returned product is received and inspected:

●     Approved refunds will be processed to the original payment method or store credit

●     Refund timelines depend on banks/payment providers

●     Shipping charges, COD charges, or convenience fees may be non-refundable unless the issue is from our side

We reserve the right to reject refunds if products fail quality checks.

7. Exchange Policy

Exchange requests are subject to product availability.

If unavailable:

●     Store credit, alternate product, or refund may be provided

Price difference must be paid for higher-value exchanges.

8. Cancellation Policy

Orders can only be cancelled before dispatch.

Once shipped, cancellation is not allowed and return policy applies.

9. Fraud Prevention

We reserve the right to:

●     Reject suspicious claims

●     Block accounts with excessive returns

●     Request additional verification

10. Governing Law & Jurisdiction

This policy shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts in Surat, Gujarat, India.

11. Contact Information

Website: https://www.prifine.com/
Email: supportprifine@gmail.com
WhatsApp: +91 9913368481